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COVID-19 Update for healthcare operators and professionals

17 March, 2020. In line with national efforts towards combating the COVID-19 pandemic, we are introducing several measures to ensure the safety of all members of the public. From a healthcare viewpoint, we are monitoring the current requirements in coordination with UAE health authorities.

For more efficient utilisation of healthcare resources and to facilitate increased healthcare access in this current phase, Dubai Healthcare City Authority, the governing body of Dubai Healthcare City (DHCC), has eased certain requirements for hospitals, clinics, and licensed healthcare professionals.

Please also refer to the instructions to postpone with immediate effect all elective and non-urgent surgeries until Tuesday, 31 March as per Dubai Health Authority (DHA) circular (dated 15 March, 2020) that apply to DHCC-based healthcare operators (HCOs) with permits to conduct surgeries.

Effective from Friday, 20 March until Monday, 20 April, all clinical partners in the free zone are authorised to provide additional services in compliance with Dubai Healthcare City Authority – Regulatory (DHCR) policies and guidelines as per the below.    

  1. Healthcare professionals can work in multiple facilities in DHCC in relation to only COVID-19 care: Licensed physicians, nurses and allied professionals can practice in multiple clinical facilities (no limit; previously up to four clinical facilities) without the need to obtain approvals from DHCR. It is the responsibility of HCOs to enter into agreements with the required healthcare professionals, and follow applicable patient care safety policies and procedures. It is also the responsibility of HCOs and HCPs to ensure appropriate malpractice insurance /medical liability insurance in in place for each of the facilities professionals will be practicing at.
  2. Clinics and hospitals can provide teleconsultation services: All HCOs in DHCC can provide teleconsultation services within licensed specialties. Such sessions should be appropriately documented, ensuring secure and encrypted network is provided to the patient at all times.
  3. Clinics and hospitals can provide home healthcare services: All HCOs in DHCC can provide home healthcare services within licensed specialties. This service shall be provided to only existing patients. The home healthcare session should be appropriately documented with visit logs and medical records, and follow applicable infection control practices and standard patient safety guidelines. Note: Please refer to ‘DHCR Interim Guidelines for Home Healthcare Services' (valid from Friday, 20 March to Monday, 20 April).


For queries and guidance, please email the Professional Licensing Team at DHCR via PLD@dhcr.gov.ae.

We look forward to your understanding and support to help limit the spread of COVID-19. 

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